+91 97870 13334

FAQ

General

What is DoorstepCBE?

DoorstepCBE is a largest and most convenient hyper local delivery company which enables you to order Grocery ,Mutton ,chicken ,fish , Catering events, Dry Cleaning fruits & vegetables and other products that you need every day, directly via your mobile or web browser.

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What kind of products do you sell?

You can choose from over products spread across various categories such as Grocery, Mutton, chicken, fish, Catering events, Dry Cleaning fruits & vegetables and much more.

What cities and locations do you operate in?

DoorstepCBE currently operates in Coimbatore which includes all areas.

Do you deliver to my location?

We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.

What is the minimum order value?

There is no minimum order value. However, each store has a minimum order value to qualify for free delivery. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Can I track the status of my order?

Yes, you can track the status of your order under the Cart section.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app and this will be soon released on web as well.

How can you list your products on the DoorstepCBE Platform?

To list your products on our platform, write to us at info@DoorstepCBE.com with your contact and product information and our team will get in touch with you.

Payments/Refund Related Queries

How can I make payments at DoorstepCBE?

DoorstepCBE accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, PayU Money. Cash on delivery (COD) is also available for orders less than Rs. 1000.

When will I get my cashback?

If your transaction is eligible for a cashback, you will receive it within 6 to 12 hours of delivery, in your DoorstepCBE Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.

How long do you take to initiate my refund?

For amounts lower than Rs. 500, the refund will reflect as DoorstepCBE Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments.

What is DoorstepCBE Cash?

DoorstepCBE cash is a cashless method of transacting on the DoorstepCBE Platform. Your DoorstepCBE Wallet is automatically activated upon registration. Any refund, for amount less than Rs. 500, will be credited in the form of DoorstepCBE Cash which will be visible on the DoorstepCBE mobile app. This can be used at any point of time for future transactions on DoorstepCBE app and web. If you would like to transfer your DoorstepCBE Cash, do let us know via the help section and we will be happy to help you.

Can I top up my DoorstepCBE Cash?

Yes, you should be able to add money as DoorstepCBE Cash as well.

What is the validity of DoorstepCBE Cash?

Cashback will expire after a minimum duration of 360 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.

How can I review my receipt?

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

Cancellation & Returns

How can I cancel my order?

DoorstepCBE provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.
Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if an order is cancelled by the customer.

What If I want to return something?

If you’re dissatisfied with the products delivered, please register a complaint via the app within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

How long do you take to initiate my refund?

For amounts lower than Rs. 500, the refund will reflect as DoorstepCBE Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments.

Can I reschedule my order?

Yes, you can do this by clicking on the “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already in route.
Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if an order is rescheduled by the customer.

What if I have any complaint regarding my order?

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Placing an order

How can I be sure the fruits and vegetables I order are of good quality?

Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

How will I know if any item in my order is unavailable?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Is it safe to use my debit/credit card to shop on DoorstepCBE?

Yes, it is. All transactions on DoorstepCBE are completed via secure payment gateways (Citrus, PayU) which are PCI and DSS compliant. We do not store your card details at any given time.

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on store timings and store capacities, your order may be scheduled for a different day. However, you can choose express delivery stores for same day delivery if you place an order before 8PM.

Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.

Delivery Related Queries

Do you charge for delivery?

Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.

What are your delivery times?

In some locations, our deliveries begin from 6AM and the last delivery is completed by 11PM.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

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